Free Hotel Management Lessons
by admin on Tuesday, August 25th, 2009 | Comments Off
IMI Teaching Lesson with Ariane Haglage F&B Lecturer
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Lessons in Service from Charlie Trotter $12.58 As winner of the James Beard Foundation’s Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America’s finest restaurant. But it’s not just about food in this renowned Chicago hot spot. It’s about a subtle relationship between food, wine, ambiance, and service—a relationship Trotter has perfected by hiring passionate staff with the ability to surpass… |
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Chocolates on the Pillow Aren’t Enough: Reinventing The Customer Experience $1.98 Praise for Chocolates on the Pillow Aren’t Enough”Jonathan recognizes that in today’s Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer’s experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it’s true–chocolates on the pillow are not … |