Hotel And Restaurant Management Benefits
by admin on Saturday, July 13th, 2002 | Comments Off
A hospitality Industry expert discusses the benefits of its partnership with Glion — Kempinski
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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners $5.00 As competition for the customers? spending dollar increases, restaurants try to distinguish themselves by training staff to manage the needs of the customer and offering consistent service night after night. In this way, the manager can ensure that the staff that has direct contact with the customer can do its job to ?sell? the restaurants? services. Service is treated differently in different typ… |
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Supervision in the Hospitality Industry: Applied Human Resources $6.52 This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplac… |
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Hospitality Strategic Management: Concepts and Cases $29.00 Useful and comprehensive executive-level coverage of strategic managementHospitality Strategic Management: Concepts and Cases offers a complete, comprehensive, and managerially useful treatment of strategic management in the hospitality industry. This up-to-date resource provides the most relevant models, theories, and hospitality practices for those interested in managing effectively in today’s c… |