Hotel Management Institute
by admin on Monday, January 16th, 2012 | Comments Off
IMI-Luzern Hotel Management Institute Switzerland
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2007 Global Conference: Chindia: Changing the World Order $29.95 Chindia. No, there hasn’t been a new country added to the map. “Chindia” is the term for the two hottest global markets: China and India. Their combined economies have tripled over the last decade, and they have a good chance for the growth to continue over the next 15 years. The 2007 Milken Institute Global Conference brought together a group of experts for an insightful discussion about this two… |
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company $9.00 Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company’s extra… |
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Be Our Guest: Perfecting the Art of Customer Service $10.95 Summary:Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterma… |
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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners (Culinary Institute of America) $18.97 As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operatio… |