KM World 2012 Call for Speakers Open (Portals and KM)

I have been attending KM World for some time, including the first three in the
original venue in Santa Clara, then San Jose and now Washington DC for third
year now. It is great to KM World continuing for the…

Portals and KM

IMI-Luzern Hotel Management Institute Switzerland

Garmin MapSource Trip and Waypoint Manager $29.99 This product is a low cost solution for you to simply transfer waypoints, routes and tracks between your Garmin GPS and PC. Included in Trip and Waypoint manager is a general worldwide basemap providing basic cartography including: interstates, highways, motorways, cities, oceans and various other background features for general reference. This product does not include any detailed maps for dow…

Garmin MapSource City Navigator, North America DVD-ROM for Garmin StreetPilot GPS Units $116.99 A GPS navigator is only as good as the maps it employs. Enter MapSource City Navigator North America, which comes with fully routable maps of U.S., Canadian, and Puerto Rican metropolitan areas. The detailed maps offer the perfect way to get around almost any North American city (and some countrysides, too), while offering more than six million points of interest, including restaurants, bars, hote…

Garmin Roads and Recreation 2000 U.S.A. CD-ROM (Windows) $116.95 PUMP UP THE DETAIL ON YOUR GPS UNITS BASEMAP WITH MAPSOURCE CD-ROMS. JUST CONNEC…

Peak: How Great Companies Get Their Mojo from Maslow $13.99 After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley’s company was suddenly undercapitalized and overexposed in the post-dot.com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality, turned to psychologist Abraham Maslow’s iconic Hierarchy of Needs. This book explores how Conley’s company “the second largest bout…

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company $9.00 Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company’s extra…

Be Our Guest: Perfecting the Art of Customer Service $8.94 Summary:Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterma…