Hotel Management Training Courses
by admin on Wednesday, March 31st, 2004 | Comments Off
Hotel Management Training
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Be Our Guest: Perfecting the Art of Customer Service $10.95 Summary:Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterma… |
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The Waiter & Waitress and Waitstaff Training Handbook: A Complete Guide to the Proper Steps in Service for Food & Beverage Employees $12.47 This training handbook was designed for use by all food service serving staff members. The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. The detailed performance of each position is described for different types of establishments, and all types of service including French, American, English, Russian, Fa… |
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Total Construction Project Management $45.00 Suffering from chronic project headaches? Relief is on the way! PM pro George Ritz has written the prescription for the efficient, profitable, and headache-free management of any capital project. Total Construction Project Management combines the latest management innovations with tried-and-proven construction techniques to produce a cutting-edge “total system” guaranteed to give you complete co… |