Top Hotel Management Schools In California
by admin on Wednesday, September 6th, 2006 | Comments Off
Hotel Management School
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Be Our Guest: Perfecting the Art of Customer Service $10.95 Summary:Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterma… |